Privacy Policy
Effective Date: July 20, 2026
1. Introduction and Company Information
This Privacy Policy explains how Maple Leaf Garden Design Ltd. collects, uses, discloses, stores, and protects personal information in the course of providing garden design, landscaping, consultation, project coordination, and related services in Canada.
Maple Leaf Garden Design Ltd. is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws where relevant.
Business contact information:
- Company: Maple Leaf Garden Design Ltd.
- Address: 1255 W 8th Avenue, Vancouver, BC V6H 1C3, Canada
- Email: [email protected]
- Phone: +1 (604) 689-4728
2. Data Collection and Processing
Maple Leaf Garden Design Ltd. may collect personal information directly from you, from your authorized representatives, or automatically through our website and communications. The information we collect may include:
- Contact details such as name, address, email address, and phone number;
- Property and project information, including site address, photos, measurements, preferences, and design requirements;
- Communication records, including emails, calls, messages, meeting notes, and consultation requests;
- Billing and payment information, where necessary to process transactions;
- Website usage information, including IP address, browser type, device information, and cookies or similar technologies;
- Any other information you choose to provide in connection with inquiries, quotes, services, or customer support.
We collect only the personal information reasonably necessary for the purposes described in this Privacy Policy.
3. Purpose of Data Processing
Maple Leaf Garden Design Ltd. processes personal information for the following purposes:
- To respond to inquiries and provide quotes, consultations, and garden design services;
- To assess project requirements, prepare plans, and manage service delivery;
- To communicate with clients, contractors, suppliers, and other service providers involved in a project;
- To invoice, process payments, and maintain accounting records;
- To schedule appointments, site visits, and project-related activities;
- To improve our services, website, and customer experience;
- To comply with legal, regulatory, tax, and record-keeping obligations;
- To protect against fraud, unauthorized access, and misuse of our services;
- To send administrative updates and, where permitted by law or consent, marketing communications.
4. Legal Basis for Processing
Maple Leaf Garden Design Ltd. collects, uses, and discloses personal information only where permitted under applicable law. Depending on the circumstances, the legal basis for processing may include:
- Consent: where you have given clear consent for a specific purpose;
- Contractual necessity: where processing is required to enter into, manage, or perform a contract for services;
- Legitimate business purposes: where processing is necessary for reasonable business activities and does not override your rights and interests;
- Legal obligations: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests.
Where consent is the basis for processing, you may withdraw it at any time subject to legal or contractual restrictions.
5. Data Sharing and Third Parties
Maple Leaf Garden Design Ltd. does not sell personal information. We may disclose personal information to third parties only when reasonably necessary and appropriate for the purposes described in this Policy, including:
- Service providers that help us operate our business, such as IT support, website hosting, email services, accounting, payment processing, and cloud storage providers;
- Subcontractors, consultants, designers, installers, or suppliers engaged in connection with a client project;
- Professional advisors such as lawyers, accountants, and insurers;
- Regulatory, governmental, law enforcement, or other authorities when required by law or to protect legal rights;
- Other parties with your consent or at your direction.
We require third parties to protect personal information using safeguards appropriate to the nature of the information and the services they provide.
6. Data Transfer to Third Countries
Maple Leaf Garden Design Ltd. may store or process personal information outside of Canada, including in other provinces or in foreign jurisdictions where our service providers operate. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those locations.
Where personal information is transferred outside Canada, Maple Leaf Garden Design Ltd. takes reasonable steps to ensure it is protected by contractual, technical, organizational, and administrative safeguards appropriate to the sensitivity of the information.
7. Storage Duration
Maple Leaf Garden Design Ltd. retains personal information only as long as necessary for the fulfillment of the purposes identified in this Privacy Policy, or as required to meet legal, accounting, tax, insurance, or dispute-resolution obligations.
- Client and project records are generally retained for the duration of the business relationship and for a reasonable period afterward;
- Billing and tax-related records are retained for the period required by applicable law;
- Communications and website-related data are retained for as long as needed to manage inquiries, improve services, and maintain records;
- When personal information is no longer required, we securely delete, destroy, anonymize, or archive it in accordance with our retention practices.
8. User Rights
Subject to applicable legal limitations, you may have the following rights regarding your personal information held by Maple Leaf Garden Design Ltd.:
- Access: request confirmation of whether we hold personal information about you and receive a copy of that information;
- Rectification: request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: request deletion of your personal information where permitted by law;
- Restriction: request that we limit the processing of your personal information in certain circumstances;
- Data portability: request a copy of certain personal information in a structured and commonly used format, where applicable;
- Objection: object to certain types of processing, including direct marketing where applicable.
To exercise these rights, please contact us using the information in Section 12. We may need to verify your identity before responding to your request. We will respond within the time required by applicable law or, if no specific period applies, within a reasonable time.
9. Withdrawal of Consent
Where our processing is based on consent, you may withdraw that consent at any time by contacting Maple Leaf Garden Design Ltd. using the details below. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal, and it may not affect processing that is otherwise permitted or required by law.
If you withdraw consent for certain information, we may be unable to provide some services or respond to certain requests.
10. Right to Complain
If you have concerns about how Maple Leaf Garden Design Ltd. handles your personal information, we encourage you to contact us first so that we can attempt to resolve the matter.
You also have the right to file a complaint with the appropriate privacy regulator, including the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority, depending on the circumstances and jurisdiction.
11. Data Security
Maple Leaf Garden Design Ltd. uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
- Access controls and role-based permissions;
- Secure storage and password protection;
- Encryption or other protective measures where appropriate;
- Employee and contractor confidentiality obligations;
- Procedures for identifying, investigating, and responding to suspected privacy incidents.
No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
- Maple Leaf Garden Design Ltd.
- Address: 1255 W 8th Avenue, Vancouver, BC V6H 1C3, Canada
- Email: [email protected]
- Phone: +1 (604) 689-4728
13. Changes to Privacy Policy
Maple Leaf Garden Design Ltd. may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or operational requirements. When we make material changes, we will take reasonable steps to notify you, which may include posting the updated policy on our website or contacting you directly where appropriate.
Your continued use of our services after an updated Privacy Policy becomes effective constitutes your acknowledgment of the revised terms to the extent permitted by law.
By providing personal information to Maple Leaf Garden Design Ltd., you acknowledge that you have read and understood this Privacy Policy.